Effective customer service is now considered a prerequisite for any successful company or organization. This course is meant for those who believe that an effective customer service is the key to the success of their business.

It provides concise introduction to the business reasons for building good relationships with customers, examines the right attitude, understand the customer's needs, the importance of clear communication and building satisfied customers.

It also includes topics on handling unhappy customers, using the telephone and stress management. Participants will be able to use the effective customer service techniques immediately after the course to increase their customer service effectiveness. In addition, businesses will be able to increase their customer satisfaction level, thus leading to an improved business performance.